Troubleshooting

If you are having any issues installing or activating SoleSlayer, see our troubleshooting guide below.

Feel free to get in contact with our support team if you are still having issues.

Installing

Missing NET Framework

The minimum NET Framework requirements have been outlined here. If you receive a missing Net Framework error, you will need to download the correct NET Framework in order to install the software.

Corrupt download

If you receive a corrupt download error, try re-downloading the software. You may have received this error due to your internet or computer crashing during the download.

AntiVirus false flags/protection

Your AntiVirus may falsely flag up the software and block the software from being downloaded and installed. To combat this, you can temporarily disable your AntiVirus whilst downloading and installing the software.

Activating

Invalid key

If your key is invalid, the ‘Activate’ button will not highlight, or it may give you an error message. (See Image 1)

There are several reasons why your key may be invalid:

  1. You have entered your key incorrectly; either not in the correct format, or missing letters/digits.
  2. Your key has been revoked.
  3. You requested a new key recently and are trying to use an old key.

Please check you have entered your key in the correct format and with no missing letters or digits, and that you are using the newest key if you have requested one.

If you are still having issues activating your key, please get in touch via Twitter or using our Contact Us form.

Key already in use

If your key is already in use, you may get an error message.

There are several reasons why your key is already in use:

  1. You have already activated your key on another machine and have not deactivated it.
  2. You have shared your key and someone else is using it.
  3. You think someone else is using your key without your knowledge.

If you forgot to deactivate your key before using it on another machine, you can use the License Manager to deactivate it. If you have shared your key, or you think someone else is using your key without your knowledge, please get in touch via Twitter or using our Contact Us form.